For CS & RevOps leaders
Customer Success teams lose renewals when risk hides in spreadsheets, Slack threads, and last-minute CFO questions. SCAWT turns usage, health signals, and renewal dates into one defense workflow — so you protect ARR while there is still time to act.
$2.4M
ARR monitored in a typical mid-market book
31%
average reduction in surprise churn risk
< 5 min
to score your first renewal portfolio
11
sections in every CFO-ready defense report
The problem
Most teams track activity — not revenue exposure. SCAWT shows which accounts threaten your number, why, and what to do about it before finance gets involved.
ARR monitored
$412.0K
ARR at risk
$184.0K
45% of book
Need action
5
CFO defense
2
Atlas Logistics
$38.0KLaunch an executive save play with the new buyer within 3 days.
Evergreen Retail
$26.0KTrigger an emergency onboarding rescue or plan managed offboarding.
CFO report ┬╖ Brightwave Media
Executive summary & renewal recommendation
11 sections ┬╖ PDF export
The transformation
Companies struggle because renewal risk appears in fragments — usage dips, champion silence, vague QBRs, and last-minute budget scrutiny. SCAWT compresses those signals into one operating rhythm your leadership team can trust.
01
Problem: Renewal risk lives in CRM fields, usage exports, and CSM memory. Leaders cannot see ARR exposure in one place.
Impact: Surprise churn and reactive fire drills every quarter.
02
SCAWT ingests your customer data and scores every account by renewal certainty, ARR, and defense state.
Impact: Your team knows which renewals need attention this week — not after the deal slips.
03
Each account gets a recommended action — rescue sequence, champion outreach, or CFO proof — tied to dollars at risk.
Impact: CSMs stop guessing and start working the highest-value renewals first.
04
Generate board-grade renewal defense reports with usage proof, ROI narrative, and executive summary.
Impact: Finance approves renewals with evidence — not anecdotes.
05
Action Center groups plays by queue. Report Studio delivers client recaps. The whole team moves on the same renewal plan.
Impact: Retained ARR becomes a process — not a hope.
Why SCAWT
Every module connects a business problem to a measurable outcome — not another chart for its own sake.
Problem
Leaders lack a single view of ARR at risk.
How SCAWT solves it
See monitored ARR, certainty distribution, and accounts needing action — updated from your customer data.
Business impact
Walk into every leadership meeting knowing your retention number.
Problem
CSMs cannot prioritize 200 accounts by gut feel.
How SCAWT solves it
Filter by renewal state, certainty score, ARR, and owner. Every row shows the play to run.
Business impact
Highest-value renewals get attention first.
Problem
CFOs reject renewals without ROI proof.
How SCAWT solves it
Generate executive PDFs and client recap links with usage trajectory and defense narrative.
Business impact
Budget conversations shift from cost to value.
Problem
Insights die in dashboards nobody opens.
How SCAWT solves it
Grouped queues — Rescue Now, CFO proof, champion risk — with ARR at stake on every row.
Business impact
Your team executes renewal defense, not just reports on it.
Why teams switch
Generic CS tools report activity. SCAWT is a renewal defense layer — built for the moment when a customer, a CFO, or a champion decides whether to stay.
| Spreadsheets | Generic CS tools | SCAWT | |
|---|---|---|---|
| Account risk | |||
| CFO proof | |||
| Renewal prioritization | |||
| Client-facing recap | |||
| CSM action plan | |||
| ARR defense visibility |
Pricing
Start free. Upgrade when renewal defense needs full reports, action workflows, and deeper account access.
See how SCAWT scores your renewal book — explore with sample data before you commit.
Free
For lean CS teams that need CFO-ready proof on their most important accounts.
$199/mo
For teams managing real ARR — full action queues, reports, champion risk, and recurring defense.
$499/mo
For larger orgs that need higher limits, white-label proof, and executive reporting at scale.
$999/mo
FAQ
CS leaders, RevOps teams, and founders responsible for renewal revenue. If surprise churn threatens your forecast, SCAWT is for you.
Renewals fail when risk is invisible until too late. SCAWT shows which accounts threaten ARR, why, and what action to take — before the CFO asks.
Yes. Upload a CSV or explore the interactive demo with a realistic sample portfolio. Most teams are scoring accounts in under five minutes.
Your CS platform tracks activity. SCAWT defends revenue — certainty scores, CFO reports, action queues, and client recaps built for renewal conversations.
Explore the full workflow with sample data. Paid plans unlock report generation, recap links, deeper account access, and recurring renewal defense.
Start a free trial with sample data, or take the five-minute interactive demo — and see exactly how SCAWT protects ARR before your next renewal cycle.
Contact
Tell us about your CS motion, renewal volume, and where proof breaks down today. We will follow up shortly.